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How we handle your personal information

When you open an account at jawa138, we collect only what we need to verify your identity, process your deposits and withdrawals, and keep your account secure.

Encrypted payment storageNo third-party data salesAccount access anytime
jawa138 How we handle your personal information
REACH US ANYTIME

How to contact us about your privacy

Live chat support Open the chat widget in the lobby (available daily, 08:00–22:00 Indonesia time) and ask…
Email privacy requests Send your data access or deletion request to privacy@jawa138.
Account settings on mobile Open the jawa138 app, tap Profile > Privacy & Security to download your data…
SECURITY INSIDE

How we protect your privacy

Encryption everywhere

All deposits and withdrawals (via DANA, OVO, GoPay or QRIS) travel through SSL encryption.

No marketing without consent

We send promotional emails only if you opt in during signup or later in your settings.

Your withdrawal verification

Before we send funds back to your DANA, OVO, GoPay or QRIS account, we confirm your identity through a one-time…

Cookie control

When you first open jawa138, you choose which cookies to accept.

Data deletion request

Ask us in live chat or email to erase your account and all linked data.

Semarang office review

Our Indonesia-based privacy team in Semarang reviews access requests and updates weekly.

Frequently asked questions about privacy on jawa138

When you request account closure, we stop active data collection immediately. Your payment history and account activity remain stored for regulatory compliance for up to five years. You can request full deletion anytime; we process that within 30 days and remove your personal details permanently.

No. Your payment app password stays with your bank or e-wallet provider — we never see or store it. We only access the transaction reference your app sends us after you authorise the deposit or withdrawal.

We don't sell or share your personal data with marketing companies. We may share anonymised gameplay stats with game studios (like Evolution or Pragmatic Play) to help them improve their live tables and slots, but they never see your name, email or payment details.

We retain your name, email, phone and account activity for up to five years after your last login, where local law permits. You can request earlier deletion at any time by emailing [email protected] or asking our live chat team. Depends on local law for specific retention timelines in your region.

Yes. Open the jawa138 app, go to Profile > Privacy & Security > Download My Data, or email [email protected] with your account username. We'll send a complete record of your account info, logins, game history and transactions within 14 days.

We use essential cookies (for login and lobby function), analytics cookies (to see how you navigate the site) and marketing cookies (to show relevant promotions). When you first visit, accept only the types you want. You can change cookie settings anytime in your account's Privacy & Security section.

Contact our live chat team immediately (08:00–22:00 Indonesia time, daily) or email [email protected]. Include your account username and what happened. We'll investigate within 24 hours and notify you of any impact on your data.